Cancellations and refunds

Last updated 2 October 2026

This policy explains how to cancel something you bought from VIBE finder and when you get money back. It forms part of our terms of service. Nothing in it reduces any right you have under the Consumer Protection Act or the Electronic Communications and Transactions Act.

1. Changing your mind within 7 days

If you buy as an individual, you may cancel within 7 days of buying, without giving a reason and without penalty, and we refund you in full within 30 days. By law this does not apply to a service that has already started with your agreement before the 7 days are up, such as a promoted period that has begun.

For plans we go further: if you cancel within 7 days of first buying a plan, we refund every plan payment you made in those days in full, even though the plan has already started. If you used a promoted period that came with the plan, we deduct what that period costs on its own (see "Promoted periods that came with your plan" below).

2. Plans

Monthly plans

You can cancel a monthly plan at any time. It ends at once, and we refund the whole days you had not used, at the daily rate you paid. The day you cancel counts as used.

Yearly plans

You can cancel a yearly plan at any time, with no notice period. It ends at once. We charge the months you started, counting each month or part of a month, at the monthly price of your plan when you bought it, and refund the rest of what you paid. You never pay more than you already have.

We write to you between 40 and 80 business days before a yearly plan ends, with your options. It does not continue into a new year unless you choose that.

Renewals

A monthly plan paid by card renews automatically; we email you 7 days before. If a renewal charge fails, your plan stays active for 7 days while we retry and ask you to update your card, after which it ends. A renewal is an ordinary purchase: it gets an invoice, and you can cancel it like any month, with the unused whole days refunded.

Promoted periods that came with your plan

The promoted periods included with a plan are for that month and have no separate price. When we refund a plan, we deduct the value of any included period you used in that month, at what one period of that level costs on its own on the day you cancel. The deduction never takes a refund below zero, and we never charge you for it. Included periods you have not used fall away when the plan ends.

Moving to a bigger plan

Moving up takes effect at once. The whole days you had not used on your old plan are credited against the new one, at the daily rate you paid. If the credit is more than the new plan costs, we refund the difference.

Moving to a smaller plan

You can move to a smaller paid plan, or back to Free, at any time, and it takes effect at once. The whole days you had not used are credited at the daily rate you paid: against the new plan if you move to a smaller paid plan, with anything left over refunded, or refunded in full if you move to Free. You keep everything you made. If you have more events live than the smaller plan allows, the newest are hidden, not deleted, until you choose which events stay live. An event with a running promotion is never hidden this way. Hidden events are not shown to the public, and come back as soon as you choose them or move to a bigger plan.

3. Promoted periods

Periods you have not used

Promoted periods you buy, at any level, stay valid for 36 months from the day you buy them. If you change your mind about periods you have not used, we refund them in full within 7 days of buying. After that, ask us and we refund the periods you have not used. Periods that come with a plan have no separate price and are not refunded.

Before a promotion starts

You can withdraw a request yourself at any time before the promotion starts, and nothing is used. If your event is deleted, cancelled or taken down before the promotion starts, the period goes back to your account to use again.

Once a promotion has started

Once a promotion has started, it is not refunded or given back, including if you cancel or delete the event, or the event ends before the period does.

If we fail to deliver

If your promotion does not run as it should because of a fault on our side, an outage, a mistake we make, or a decision of ours that is not caused by you, we give you the lost days back as a new promoted period or, if you prefer, refund the part of the price that covers them.

If a promoted event breaks the rules

If a promoted event breaks the rules for promoted events in our terms of service, we may stop the promotion. A person makes that decision and tells you why, and you can reply to us. The rest of that promotion is forfeited. Your other promoted periods, your plan and anything else you have paid for are not affected.

4. How to cancel or ask for a refund

Email support@vibefinder.co.za or call 069 532 1731. Tell us the email address on your account and what you want to cancel, and we confirm by email. You can also cancel or change a plan yourself under Plans and promoted periods in your account, where the refund is shown before you confirm.

5. How refunds are paid

Refunds go back to the card or account you paid with, through our payment provider Paystack, within 30 days of the cancellation or of our agreeing the refund. Your bank may take a few more days to show it.

6. If you are not happy

Please contact us first and we will try to put it right. If we cannot resolve it, you may approach the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission (thencc.org.za).